Margaret Fsa

I never got a confirmation email

I placed the order wigsbuy.com on 9/11/2019 I still have not received a confirmation on this order order number 121**** would like to receive confirmation about my order and estimated date of arrival
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Linda N Ckz
map-marker Yonkers, New York

Sent wrong wig twice

How do I return and get the one I want?
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Loss:
$122
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Daria Ipm

Chinese crooks

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This company is in China. They ship from China. I ordered a wig and what I received didn't even come close to what I ordered and it wasn't human hair as I ordered. I contacted the company to get approval for a return. After now 4 e-mail exchanges, they are trying to get me to accept a 10% refund and to keep the item because they say it's too expensive to ship it back to China. Why would I accept only 10% refund of my $200 and keeping the item which I have no intention of wearing? Order at your own risk and don't be surprised when you lose your money and hate what they sent you!!!!!!!!
View full review
Loss:
$200
Cons:
  • No returns
  • No refunds or exchanges
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I had the same thing happen to me. I ordered a light red /blonde synthetic wig from them in 2014.

What I received was nothing like the picture. I got a small, dark brown, human hair heavy wig that did not fit my head. I could not even style it . I tried to contact them and after many attempts, they never corrected their error.

I took it as a $130.00 loss.

NEVER AGAIN. I now order from Patti's or Vogue.

Brianda Frl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

THIS COMPANY IS A SCAM! DO NOT GIVE THEM YOUR MONEY!

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Wigsway - THIS COMPANY IS A SCAM! DO NOT GIVE THEM YOUR MONEY!
Do not buy from Wigway/Wigsway. I bought 2 wigs for a family member who has cancer. I ordered a Human Hair brown wigs with blonde highlights and one of the wigs that arrived was red and polyester. I asked to swap it for the correct wig or refund the money, I was happy to send it back and pay for postage. The wig cost $250 and they offered me $45 to keep the wig. They say they are an Australian company but their factory is in china. They refuse to cooperate or take responsibility for sending the wrong wig. I sent then pictures of the 2 wigs as you can clearly see that are NOT the same colour, but they refuse the acknowledge it. Currently trying to claim through Paypal
View full review
Loss:
$249
Cons:
  • Company is a sham
  • I cried because i lost my money
  • No refunds or exchanges
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Featured
Mary Xri
map-marker Newnan, Georgia

Wigsway Natural Wig Review from Newnan, Georgia

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Wigsway Natural Wig Review from Newnan, Georgia
The wig looked nothing like the picture. The cut and color were wrong. They refused to exchange it or give me a refund. They talked to me for almost 3 weeks about how they have stylist that make these wigs. I was offered $40 for a wig I paid $135. They told me to keep it because maybe later I'd change my mind. I'd tell anyone to completely avoid the website. I never write reviews but they are just plain rude.
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Reason of review:
Not as described/ advertised
1 comment
Guest

I don't think the model is wearing a wig, I think that is her own hair. Therefore, it will not be a perfect match. I think compared to some of the other wig pics posted here, the one you received looks pretty good.

Aleiah Akd
map-marker Bloomington, Illinois

Ordered a large wig and got a very small wig in a different style

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I bought a Wigsway's wig from their website. When it arrived and I opened the package, there was a horrible chemical odor. I tried the wig on and it is so small it won't stay on my head. I ordered a large, the confirmation said large, and the paperwork with the wig said large. It was NOT a large wig. I have over 30 wigs and I know how a large fits. It also is NOT the same style wig I ordered - the "hair" is much shorter . I IMMEDIATELY contacted their customer service. They will not give me an address to return the wig. They offered me a $20 dollar refund on a wig that cost over $100. Stay away from this company. They take your money and then ignore the 15 day guaranteed refund they promise on their website.
View full review
Loss:
$116
Cons:
  • Did not send the right size
  • Did not send the style i ordered
  • Did not honor their refund guarantee
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Kenzli Jqm
map-marker Commerce Township, Michigan

The worst wig I ever bought.

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I decided to try a new company. The wig I ordered from their pictures and the wig I received were two different things. The hair was suppose to be human hair and it was like straw.They told me to wash it and it would be better. I told them right away I wanted to return the wig and needed the address and wanted a refund. No address and no refund. They only talk to you by email. No telephone numbers to call them. I wouldn't be caught dead wearing this wig. I am very disgusted by this company. They take your money and thats it. The lady I emailed was Becky in customer service. VERY VERY LOUSY COMPANY.
View full review
Loss:
$162
Cons:
  • Not what i ordered or misrepresented online
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Baton Rouge, Louisiana

Wigsway Synthetic Wig Review

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“NO HONOR AMONG THIEVES, AND THIEVES THEY ARE !!!” - I purchased 2 wigs. Totally misrepresented! 3 weeks and at least 10 requests for a return address so I could send them back. Just wanted them to honor their companys return policy. No honor among thieves. AND THESE ARE THIEVES!!
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Reason of review:
Return, Exchange or Cancellation Policy
Dierre Uya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad, bad Disgusting wigs!!!

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Wigsway - Bad, bad Disgusting wigs!!!
Wigsway - Bad, bad Disgusting wigs!!! - Image 2
Wigsway - Bad, bad Disgusting wigs!!! - Image 3
Updated by user Mar 06, 2016

I ordered 3 wigs cost £505

1st HWO3098 lace front, LONG and straight, Colour OPus I received a chin like bob and badly balded wig but it had short straight hair and correct colour Opus Even cap partly detached! So sad.

2nd HWO1213 long and layered, Colour Opus delicately feathered , I received a fuzzy, crimped tangled bird's nest!!

Felt like crying!!

3rd HWO4029 colour opus, lace front, long straight, ultra petite, this was fabulous , exactly what I ordered!!Yep this was the first one that was great? Why do they get it sooo wrong though???Why do they not refund?

Why do they not exchange? Why not give you return address WHYYYYYYYYY????????

Original review Mar 06, 2016
I ordered wigs £505,one wig meant to be long straight lace front, came to me with large bald bits and the cap is partly detached and in a bob!!!! But it is the correct size cap and what hair there is , is straight? They said they would send me more hair to SEW on but did not!!The pictures just show some of the top bald pieces,scammers!! 2nd wig meant to be long straight smooth lace front (straight and layered) came to me like it had be thrown into a garbage bin and chopped by a gardener and then dragged through a bush backwards, my friends said it looked like it had been worn!! in Knots, fuzzy, Frizzy Wigs way offered me £30 back, they found it highly amusing until I told PAYPAL!!!They told me to get it cut! I asked for them to send me the proper wigs as advertised and which had ordered BUT NO, they would not even give me their return address!! RIP OFF SCAMMERS!!Please guys contact Paypal if paid through them.
View full review
Cons:
  • Company is a sham
Reason of review:
Disgusted I asked for a refund!!
2 comments
Guest

Hooray Paypal could not get my money back but the BANK did!!

It took a long battle but armed with RECEIPTS, PHOTOS in their boxes, disgraceful wigs and ALL the emails to and FRO, I got my MONEY!!!!

Do not give up OH and I showed them all the other PISSED OFF CUSTOMERS EMAILS too!!

Go to your bank and make a complaint,

VICTORY for the little person

Guest

This complaint sounds a lot like when I purchased a wig from http://www.sammydress.com/. The front was exactly as you described, all lace where the front of the wig was.

it was woven in with the hair??? what the heck is this? when I complained they said that is how they come, but the picture didn't look like that. They said to cut it off but doing that cut the front hair off.

Nasty experience, they refused to refund my money and just closed out my complaint. DON'T BE *** don't buy from them or this company, who knows they might be the same company.

View more comments (1)
Anonymous
map-marker Westminster, California

Stay Clear of Wigsway they are CROOKS & SCAM ARTIST !

Don't waste your time but most of all DON'T WASTE your hard earned money with these folks, you will only do business with THESE PEOPLE ONE TIME .. what I received was nothing close to what I ordered. I ordered Human Hair but what I got was some man made up plastic wire like threads to fool you into thinking it's real hair until you feel this straw like material, it gets more frustrating after you figure out you have been hustled because you will never be able to exchange or get a refund only some crazy e-mails from heaven knows who or where telling you about how they are losing money if you return the wig. This is not a company you are doing business with, you actually dealing with a bunch of SCRAM ARTIST & CROOKS! THESE PEOPLE SHOULD BE IN JAIL!!!!!
View full review
Anonymous
map-marker Westminster, California

BEWARE OF WIGS WAY THEY ARE GAMING SO MANY WOMEN WITH FRUAD

I ordered a Lace Human Hair Wig paid $260 but what I received was a Synthetic Scary Halloween piece of *** that did not come close to the picture on their web site, it resembled something from a joke shop. The box the wig came in had mildew around the edges of the box. I gave Wigsway the benefit of doubt & requested to return for what I actually ordered thinking maybe what they sent was an accident on their side however they refuse to provide a return address & told me they would refund me $30, thank goodness my purchase was on a credit card that refunded my money back. I feel sorry for anyone who does business with this company ! THIS COMPANY IS GAMING THE CONSUMERS BY COMMITTING FRAUDULENTY TRANSACTIONS FOR PROFIT.
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Farah Sfm
map-marker Manchester, England

Awful Product and customer service wouldn't offer me a return. AVOID

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Wigsway - Awful Product and customer service wouldn't offer me a return. AVOID
Wigsway - Awful Product and customer service wouldn't offer me a return. AVOID - Image 2
Updated by user Jan 25, 2016

Paypal have stepped in and withdrawn the payment from Wigsway.co.uk. Wigsway offered a miserly £7 refund before a £15 refund and finally a £25 refund or return.

I have chosen to return and will await for their response. I am very happy for Paypal's intervention and I don't know what I would of done without it

Original review Jan 18, 2016
First of all the wig took nearly 2 months to arrive. When it finally did I was astonished at the terrible quality of the wig. The haircut was similar to a hedgehog, there were more grey hairs in the wig than I have myself and the sides were so high you could see my existing hair which obviously did not match. This business is a sham and I can see why it has so bad reviews on this sites. If only I had check here first I would have avoided this mess. When I asked for a return they were not interested in offering one and only offering a discount on the next purchase. Why would I purchase this rubbish again? At £70 this is the biggest waste of money ever.
View full review
Loss:
$100
Cons:
  • Wigs were inferior and not what order
Reason of review:
Bad quality

Preferred solution: Full refund

Allyne Oyj
map-marker Miami, Florida

Wigsway Wig Review

This is the worst company ever. I have a month worth of correspondence with them and they continue to breech their return policy. Do not order from them these wigs are unnatural in overall appearance and texture no natural part and are not as photographed.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Bendigo, Victoria County

Short Review on July&nbs-04:00;02,&nbs-04:00;2016

DO NOT WASTE YOUR MONEY!!!!!! THE WIGS ARE TERRIBLE AND ONCE YOU PAY THEY HAVE GOT NO INTEREST IN GIVING YOU YOUR MONEY BACK AT ALL. DISGUSTING
View full review
Allyne Oyj
map-marker Miami, Florida

Wigsway Customer Care Review

I have almost a month in email correspondence and they refuse to send me the return information. Do not purchase from them they have mediocre at best return policies. Do not tryst them.
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Reason of review:
Poor customer service
Kinzie Rrt
map-marker Brooklyn, New York

TOTAL SCAM!! HORRIBLE WIG

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This company is a total scam. First they guaranteed delivery for a special event and I emailed several times and all they would say is yes of course dont worry. The item arrived EIGHT days after the guaranteed delivery! 8days!! But that wasnt the worst part. They sent the wrong color. The color i selected was the color pictured which is dirty blond- they sent a medium brown that actually looked a bit auburn. It also DID NOT come with the lace front. Finally and the worst was- the wig was completely uneven. The right side was longer by 1 inch. When i contacted customer service- They asked me to send pictures. I did. And they admitted to the no lace and color' however, they said all they can offer is a $15 refund!!!! So when you refer to their return policy and they say they try to work with you- its A TOTAL LIE. THERE IS NO RETURN POLICY! BEWARE DO NOT BUY!! TOTAL SCAM and waste of money!
View full review
Loss:
$158
Cons:
  • No refunds or exchanges
  • No lace as advertised
  • Not what i ordered
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

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