I bought a Wigsway's wig from their website. When it arrived and I opened the package, there was a horrible chemical odor.
I tried the wig on and it is so small it won't stay on my head. I ordered a large, the confirmation said large, and the paperwork with the wig said large. It was NOT a large wig. I have over 30 wigs and I know how a large fits.
It also is NOT the same style wig I ordered - the "hair" is much shorter . I IMMEDIATELY contacted their customer service. They will not give me an address to return the wig. They offered me a $20 dollar refund on a wig that cost over $100.
Stay away from this company. They take your money and then ignore the 15 day guaranteed refund they promise on their website.
Product or Service Mentioned:
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $116.
Preferred solution: Full refund.
I didn't like:
Did not send the right size, Did not honor their refund guarantee, Did not send the style i ordered.